Frequently Asked Questions (FAQs) –
At MennezBaby.com, we want to make your shopping experience as smooth as possible. Below are answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to contact us!
Orders & Delivery
1. Do you offer cash on delivery (COD)?
✅ Yes! We provide COD across Qatar for your convenience.
2. How long does delivery take?
🕒 Delivery times vary:
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Doha: 1-2 business days
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Outside Doha: 2-4 business days
You’ll receive a tracking number once your order ships.
3. Can I order out-of-stock items?
🔔 Yes! You can pre-order or sign up for restock alerts on the product page.
Returns & Refunds
4. What is your return policy?
🔄 We accept returns within 14 days of delivery if:
✔ Item is unused, unwashed, and in original packaging.
✔ You provide proof of purchase.
5. Which items cannot be returned?
❌ For hygiene reasons, we do not accept returns on:
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Baby feeding items (bottles, nipples, pacifiers).
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Personal care products (diaper creams, skincare).
6. How do I return a product?
📦 Follow these steps:
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Email info@mennezbaby.com with your order number.
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We’ll send a return authorization & instructions.
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Once received, we’ll process your refund or exchange.
Warranty & Complaints
7. Do products come with a warranty?
🔧 Yes! Most items have a manufacturer’s warranty. Check the product description for details.
8. How do I submit a complaint?
📧 Email us at info@mennezbaby.com with:
✔ Your order number
✔ Photos/videos of the issue (if applicable)
We’ll respond within 24-48 hours with a solution.
Pickup & Discounts
9. Can I pick up my order to save on delivery?
🏪 Yes! Select "Store Pickup" at checkout (available in Doha).
10. Do you offer discounts for bulk orders?
💳 Absolutely! Contact our sales team at info@mennezbaby.com for special deals.
Still Need Help?
📞 Call us: +96898018858
📧 Email: info@mennezbaby.com
📍 Visit us: [Your Store Address]
We’re here to help you every step of the way! 💙
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